Frequently Asked Questions
Find answers to common questions about our products, ordering process, and services
How do I place an order?
To place an order, simply browse our products on the Shop page, click “Add to Order” for items you want, then go to the Order page to fill in your contact details and submit your order. Your order will be sent directly to our email for processing.
What are your delivery options?
We offer delivery services within Lagos and surrounding areas. Delivery times typically range from 1-3 business days depending on your location. We will contact you after receiving your order to confirm delivery details and arrange a convenient time.
What payment methods do you accept?
We accept various payment methods including bank transfers, mobile money, and cash on delivery (where available). Payment details will be discussed when we contact you to confirm your order.
How can I contact customer support?
You can reach us through multiple channels: email us at kimibadiempire@gmail.com, call our phone number, use our contact form on the website, or chat with us on WhatsApp. We respond to all inquiries promptly during business hours.
Do you offer bulk discounts?
Yes, we offer competitive pricing for bulk orders. If you’re interested in purchasing large quantities of any of our products, please contact us directly to discuss pricing and availability.
How do you ensure product quality?
We work with trusted suppliers and maintain strict quality control standards. All our dried fish and meat products are properly preserved, and we ensure all household items and sports outfits meet our quality requirements before offering them to customers.
Can I modify or cancel my order?
You can modify or cancel your order by contacting us as soon as possible after submission. If your order hasn’t been processed yet, we’ll be happy to make changes or cancel it for you.
Do you deliver outside Lagos?
Currently, our primary delivery area is Lagos and the surrounding regions. However, we may be able to arrange delivery to other locations for larger orders. Please contact us to discuss delivery options for your specific location.
How fresh are your dried fish and meat products?
All our dried fish and meat products are carefully preserved using traditional methods and stored in optimal conditions to maintain freshness and flavor. We ensure quick turnover of inventory to provide you with the freshest products possible.
What if I'm not satisfied with my order?
Customer satisfaction is our priority. If you’re not completely satisfied with your order, please contact us immediately. We’ll work with you to resolve any issues and ensure you’re happy with your purchase.
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